FAQs

Below are answers to the most common questions about shopping with Noravelia.

1）Where do you ship from?

All orders are shipped from our U.S. fulfillment location at:

789 Sherman St, Unit 246
Denver, CO 80203
United States

2）Where do you ship to?

Noravelia currently ships only to addresses within the United States.
International shipping is not available at this time.

3）How long does order processing take?

Orders are processed within 1–3 business days after successful payment.
Processing time does not include weekends or U.S. federal holidays.

4）How long does delivery take?

Standard Shipping delivery time is 6–12 business days after shipment.
Expedited Shipping delivery time is 5–7 business days after shipment.

Delivery times are estimates and may vary depending on the shipping carrier and destination.

5）How much does shipping cost?

Standard Shipping is free for orders of $69.00 or more.
For orders between $1.00 and $68.99, the Standard Shipping fee is $9.90.
Expedited Shipping is available for $19.90.

6）Will I receive a tracking number?

Yes. Once your order has been shipped, a tracking number will be sent to your email address.
Tracking information may take up to 48 hours to become available.

7）What payment methods do you accept?

Noravelia accepts major credit and debit cards, including Visa, Mastercard, American Express, and Discover, as well as other payment methods shown at checkout.
All payments are processed in USD.

8）Can I return or exchange an item?

Yes. Return or exchange requests may be submitted within 30 days of receiving the product, subject to eligibility conditions.
Returned items must be unused and in the same condition as when received.
Please review our Return & Exchange Policy for full details.

9）Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is defective, damaged during transit, or incorrect due to an error by Noravelia.

10）When will I receive my refund?

Approved refunds are issued to the original payment method within 5–10 business days after the returned item has been received and inspected.
Refund processing time may vary depending on the payment provider.

11）What should I do if my order is damaged or incorrect?

If you receive a damaged, defective, or incorrect item, please contact Noravelia within 5 calendar days of delivery.
Supporting photos may be required for verification.